All Sales Are Final
Our products are educational books, study material and digital learning content. Because of their nature, all sales are final. Once a physical order has been delivered, or a digital product has been made available for access/download, we do not accept returns, exchanges or refunds — including for change of mind, ordering the wrong item, or no longer needing the product.
1. Physical Books & Printed Material
We do not accept returns once a parcel is delivered. In the rare event that you receive a damaged, defective, or wrong item, you must contact us within 48 hours of delivery with:
- Your order number, and
- A clear unboxing video showing the sealed package being opened along with the damage/defect.
If verified and approved at our sole discretion, we will provide a free replacement of the same title (subject to availability). We do not provide cash refunds for physical items. Claims raised after 48 hours, or without an unboxing video, cannot be accepted.
2. Digital Products (eBooks, PDFs, Notes, Question Papers)
Digital products are delivered electronically and are non-returnable and non-refundable under all circumstances once the order is placed and access/download has been made available. Sharing, copying, reselling or redistributing digital files is strictly prohibited and may result in immediate termination of access and legal action.
3. Order Cancellation
You may request a cancellation only before a physical order is dispatched, or before digital access is granted. Once an order is dispatched or digital access is provided, it cannot be cancelled.
4. Refunds (where applicable)
Refunds are issued only in the following cases:
- A duplicate or failed payment where no order was actually created; or
- A situation that we expressly approve at our sole discretion.
Where a refund is approved, it will be processed to the original payment method within 7-10 business days. We do not offer cash refunds or store credit otherwise.
5. Buyer Responsibility & Own Risk
You are responsible for providing a correct and complete shipping address and contact number. We are not responsible for delays or non-delivery caused by incorrect details, unavailability at the time of delivery, or courier/third-party issues. By purchasing, you acknowledge that products are bought at your own discretion and risk.
6. Contact Us
For any delivery issue covered by this policy, contact us within the timelines above:
- WhatsApp: 9023996642
- Phone: 9023996642
Nothing in this policy affects any rights that cannot be waived under the Consumer Protection Act, 2019. This policy is part of our Terms & Conditions.
